Legal Name:GOAT Football Experience LLC
Company Address: 1360 S. Dixie Highway
Suite #320
Coral Gables FL 33146
OUR MISSION
GOAT Football Experience strives to provide its customers with an unforgettable and unparalleled football oriented tourist experience. We will go above and beyond the service offered by traditional tour operators to ensure your time with us meets and exceeds your expectations, leaving you with great memories to last a lifetime. Our goal is to take the labor and guesswork out of your hands, so you can concentrate exclusively on enjoying your experience.
The terms and conditions are set out here, please read them and assure yourself of our commitment to you and your sports journey.
TERMS AND CONDITIONS
These Terms and Conditions, together with our Privacy Policy, outline the relationship between GOAT Football Experience LLC and our contractual partners, referred to as “guest” throughout this document, concerning the provision of travel services.
These terms and conditions apply to both multi day trips and day tours. They apply equally to products which do and which do not include match tickets.
The ‘Guest” stated in this contract may also be an agent who is purchasing these services on behalf of their clients. It is the responsibility of the Agent to pass on the details in this document to their clients and GOAT Football LLC will not be held responsible should any client of an agent not be aware of all terms and conditions of their booking as outlined here.
GOAT Football LLC provides our services exclusively on the basis of our terms and conditions unless expressly agreed otherwise in writing.
Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to “you” and “your” include the first-named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.
YOUR CONTRACT
There shall be no contract between GOAT Football LLC and the other party (“guest”) until GOAT Football LLC has a payment from the guest (either balance or deposit, as outlined in your reservation terms)
By making a booking, the first-named person on the booking agrees on behalf of all persons detailed on the booking that:
(a) he/she has read these Booking Conditions and has the authority to and does agree to be bound by them;
(b) he/she consents to our use of personal data in accordance with our Privacy Policy and is authorized on behalf of all persons named on the booking to disclose their personal details to us, including where applicable special categories of data (such as information on health conditions or disabilities and dietary requirements);
(c) he/she accepts financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
The trip contract is made by GOAT Football LLC with the person who signs the booking form, even though payments may be made by others, and every person signing the booking form is fully responsible for the trip contract.
Your contract with GOAT Football LLC is made up of the following:
These terms and conditions
The booking forms
The payment schedule and invoice (if applicable)
The itinerary
BOOKING AND PAYING FOR YOUR ARRANGEMENTS
A booking is made with us when you pay us either a deposit or the balance of your trip and we issue you with a booking confirmation.
We reserve the right to return your deposit/balance and decline to issue a booking confirmation at our absolute discretion.
A binding contract will come into existence between you and GOAT Football LLC as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you or your travel agent. Upon receipt, if you believe that the booking confirmation or any other document are wrong you must advise us immediately as changes can not be made later and it may harm your rights if we are not notified of any inaccuracies in any document within ten days of our sending it out (five days for match tickets). If your booking or on-request booking is changed or withdrawn before we issue you with a booking confirmation, we will refund any deposit paid to us.
ACCURACY OF TOURS
We endeavor to ensure that all the information and itineraries both on our platform and in our advertising material are accurate. However, occasionally changes and errors occur and we reserve the right to correct specific itinerary details in such circumstances. You must check the current price and all other details relating to the arrangements that you wish to book before you make your booking.
ACCOMMODATION
GOAT Football LLC is proud to use only quality and personally selected accommodations for our trips. We will always use hotels of the rating as stipulated in our itineraries, and the list of our partner hotels is accessible on our website. Most hotels expect departing guests to vacate rooms by 11 AM and arriving guests to check-in after 3 PM to allow for cleaning and maid service. We are very happy to arrange extra hotel nights before or after your experience with us, please let us know if you would like to arrange this.
In order to keep costs low we may accommodate single travelers of the same sex in a twin room. If you would rather stay solo this can be arranged on payment of a single supplement in the add-ons section of your booking process.
CANCELLATION BY GOAT FOOTBALL LLC
If for any reason GOAT Football LLC has to cancel a planned experience, for example, due to minimum guest numbers not being met, then we will either refund the guest or transfer the deposits made by the guests to another trip departure. In the very unlikely instance that a GOAT Football LLC experience is canceled the guest will be notified as soon as possible, and if the guest requests a refund then a 100% refund will be given of payments made by the guest to date.
GUEST CANCELLATION & REFUND POLICY
DEPOSITS
Deposit options, when available, are usually 50% of the full amount, unless stated differently on the tour page (for example for experiences where full payment is due upon booking).
The next step is paying the remaining balance (full amount). We will remind you at the latest 45 calendar days before the trip and you will have more than enough time – 1 week – to carry out the remaining payment.
In that sense, between 45 and 38 calendar days before the trip, you finalize payment, and can start warming up for your experience. If you fail to pay the remaining amount 7 days after we send the payment link, we have the right to cancel your booking and the deposit is non-refundable and non-transferable
Cancellation following a deposit payment
If after paying a deposit you find out that unfortunately, you have to cancel your trip, and let us know 45 or more calendar days before the trip starts, you will be able to transfer your non-refundable deposit to another trip of an equivalent or higher value.
On the other hand, if after paying a deposit you cancel your trip and let us know about it 44 or less calendar days before the trip, your non-refundable deposit cannot be transferred to another trip.
Cancellation following full payment
In case you have already paid the full amount on time, and then have to cancel your trip, if you let us know about it 30 or more calendar days before the experience starts, you will be able to save and transfer your non-refundable deposit and all funds paid to us to another trip of equivalent or higher value. Otherwise, if you let us know about the cancellation 29 or less calendar days before the trip, we can transfer 10% of the full amount to another trip.
Lastly, if you secure your spot by paying in full, but then have to cancel the trip and fail to inform us about it and communicate (we are always available for you), your non-refundable deposit cannot be transferred.
Entering Argentina
Citizens of most countries do not require a visa to enter Argentina for tourism, but you are encouraged to check the list of countries not requiring a visa on the website of the Argentine Foreign Ministry, which can be found within our terms and conditions.
Ensuring proper documentation to board your flight to Argentina and enter the country is the sole and exclusive responsibility of the guest.
Special considerations
Certain elements of our trips, particularly match tickets are non-refundable once they have been purchased. Furthermore GOAT Football LLC purchases all match tickets as soon as possible in order to assure you the best experience. This explains why we have to be strict with our cancellation policies. To further clarify this, once deposit payments have been taken, refunds cannot be given under any circumstances. Wherever possible we will attempt to transfer payment to another experience, however certain aspects of the trip package (which may be supplied by other suppliers) are not refundable or transferable. Each guest situation will be handled separately and may differ depending on the above-mentioned conditions.
In an event of a guest cancellation causing a reduction in group size (“group” here means a party of people who booked and paid in a single transaction, not the tour group as a whole), corresponding deposits of canceled guest(s) blocks are non-refundable and non-transferable (e.g. to the balance of the remaining group). If cancellation by one or more guest(s) alters the room requirements of the remaining guest(s), those guest(s) still traveling must pay the revised rate. We regret that we cannot make exceptions in any circumstances.
If you fail to pay the remaining amount 7 days after we send the payment link, we have the right to cancel your booking and the deposit is non-refundable and non-transferable.
Cancellation policy and your responsibility during COVID-19 pandemic.
Argentina no longer requires proof of negative COVID-19 PCR test, nor is it a requirement to be vaccinated against COVID-19 to enter Argentina, although a PCR test is recommended for non-vaccinated tourists.
Source: Argentina.gob.ar
Given the impact COVID-19 has had on global travel, GOAT Football LLC has put the following policies into place:
We advise all our customers the importance of traveling with comprehensive travel insurance during this time.
Furthermore in order to travel during COVID-19 there may be additional requirements related to vaccination status and testing both for entry to the country and the stadium. This will vary destination to destination and based on your nationality and age. Therefore GOAT Football LLC is not able to advise on this. Please check the foreign ministry of your destination and home country and the stadium requirements. Again, if you find the requirements too much you can defer to later in the season/year when they relax further.
EVENTS BEYOND OUR CONTROL
Except where otherwise expressly stated in these Terms & Conditions, we cannot accept liability or pay any compensation if our contractual obligations to you are affected by “Events Beyond Our Control”. For the purposes of these Booking Conditions, Events Beyond Our Control means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
Examples include warfare and acts of terrorism (and the threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination, or natural disasters such as floods, earthquakes, or weather conditions that make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport and all similar events outside our or the supplier(s) concerned’s control.
EVENT/FOOTBALL EVENTS TICKETS
When we book a ticket for you, our responsibility is limited to the arranging of the tickets and match day experience. We do not have any responsibility for the conduct of the event itself, and those responsible are not our suppliers. Tickets are non-transferable unless otherwise stated. Unfortunately, whilst rare, events can be canceled, postponed, rescheduled, abandoned, or curtailed at short notice or even without notice.
We make every effort to obtain and pass on to you up to date information regarding events, players, and modifications to match dates or times. This information is based on details supplied to us but we cannot guarantee its accuracy or that changes will not occur. The cancellation of an event or other changes is entirely outside our control and outside our contractual responsibility and we cannot accept any responsibility for them.
We cannot, therefore, accept any responsibility or pay any refund, compensation or another sum for any changes in or cancellation of any advertised or confirmed program or itinerary, even where this involves the cancellation of an event that may have been your main reason for making your booking. We will always do our best to find a suitable alternative, but cannot promise to be able to do so.
All of the tickets purchased or obtained by GOAT Football LLC are authentic and obtained through the official channels. In some cases, tickets may be in the form of season ticket cards, and clear instructions regarding the safe return of the tickets after the game will be supplied to you.
In some cases, the Company will send you important guidelines regarding the rules of conduct in a specific event by e-mail. The Company will not be liable in the case that you have been denied admission to an event or removed from the stadium due to non-compliance with these guidelines.
In cases you were provided with a season ticket or a member card (plastic card), you are obligated to return the card in accordance with the instructions provided with the plastic card or given by the Company. In case you failed to do so, for any reason whatsoever, the Company will charge you for the cost of issuing a new member card and for all damages caused as a result of not returning the membership card according to the instructions.
Re-sale of tickets or temporary season ticket cards is strictly prohibited. We accept no liability for the cancellation or alteration of an event. No refund or compensation or other sums will be paid by us if we are unable to retrieve this from our suppliers. In some cases, we will not be able to alter arrangements and we will continue to supply the original travel services that we have agreed to supply you. This applies even where there has been the cancellation of an event that may have been your main reason for booking.
In addition to the above, please also note the following important information:
LIABILITY & INSURANCE
All guests attending a GOAT Football LLC experience are required by our conditions to hold personal travel and health insurance.
Adequate travel insurance is a condition of your contract with us. You must be satisfied that your insurance fully covers all your personal requirements including pre-existing medical conditions, cancellation charges, medical expenses and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.
Two reputable options offering travel/medical insurance for tourists in Argentina are Assist-Card and Universal Assistance.
CLAIMS AGAINST GOAT FOOTBALL LLC
Complaints must be brought to the attention of GOAT Football LLC at the moment they occur. We can only resolve any complaints if they are brought to our attention. Failure to bring any complaints to our attention at the time may impact the validity of a claim made at a later date against us. If the client’s complaint cannot be resolved on a trip, then any claims against GOAT Football LLC must be filed within 1 month of the completion of the trip.
WARRANTY RIGHTS AND GUEST RESPONSIBILITY
GOAT Football LLC is obliged to provide our trip services as outlined in the travel itineraries, and the guest has the right to complain if we fail to do so. However, due to the provision of some third party services within our packages, we cannot take responsibility for changes that must be made in circumstances outside of our control. We also cannot take responsibility for alterations to the trip itineraries due to unforeseen circumstances or natural disasters.
GOAT Football LLC will do its best to operate all experiences as advertised, it reserves the right to change and correct errors in any of the facilities, services, or itineraries described in quotations or our website at any time before or after your booking is confirmed.
We want all of our guests to have the best experience possible when on a GOAT Football LLC experience. However, you are responsible for your own actions. You must hold personal travel and health insurance to attend one of our trips. GOAT Football LLC, our ambassadors, and support staff do not accept responsibility for any loss, injury, illness, damage, accident, fatality, delay, or inconvenience experienced from the time of departure to time of return arising out of any such event organized by GOAT Football LLC.
PRIVACY POLICY
In order to process your booking, GOAT Football LLC needs to collect certain personal details from you. These details usually include the names and addresses of party members, credit or debit or other payment details, and special requirements such as those relating to any disability or medical condition that may affect the experience and trip arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.
LAW AND JURISDICTION
Your contract with us and all matters arising out of it are governed by the law in the state of Florida, USA. We both agree that any dispute, claim or other matter which arises out of or in connection with this contract or your itinerary will be dealt with by a court in the state of Florida.